Most cloud providers follow a similar structure for SLA credits. Using real-world examples from major vendors, here is how the system operates.
Step 1: The Uptime Commitment
Every SLA starts with a service commitment—a guaranteed level of availability, usually expressed as a percentage.
| Provider | Service | Guaranteed Uptime |
|---|---|---|
| AWS Supply Chain | Cloud supply chain instance | 99.9% |
| AWS Deadline Cloud | Rendering service | 99.95% |
| Code42 Incydr | Data protection | 99.9% |
| Cloudflare R2 | Object storage | 99.9% |
For example, AWS Supply Chain’s SLA states: “AWS will use commercially reasonable efforts to make AWS Supply Chain instances available with a Monthly Uptime Percentage for each AWS region… of at least 99.9%” .