In order to be transparent and clarify expectations with our customers, we have provided below a list of the types of repairs and basic services that, through the standard mission call process, will complement the management of the facilities at no cost to the requesting department. We have established a framework that prioritizes these mission requirements, as well as a basic service level agreement for those services. To create fair and reasonable expectations, we offer the following level of service agreement, based on our staff, specialties and resource-efficient resources. Facility Management will provide a response to requests based on the following priority level, which is granted to each mission requirement: we have also provided below a list of generally larger repairs and replacement services (also known as “projects”) that will facilitate facility management, but only if funded by the applicant and with approval from the Capital Work Group, the Dean of the College or Provost. Answer – Same Day (assuming that problem-specific FM personnel are physically available to respond) key/block changes for reasons other than maintenance Special Requests, which require heavy liftings, such as. B office moves and deliveries of office/office/space-boards, whiteboards, shelves, plates, plates/signs, etc. Response – 24-48 hours (Suppose the communication is received by e-mail or order system) seasonally or planned – (problems/elements that are occasional and/or likely to be processed; Example: leaf removal in gutters) Reaction – Instantly (suppose, communication is provided in person or by telephone) Urgent – (problems/objects, large or small, which can endanger academic mission, structural integrity or the operation of critical building systems) Emergency – (problems/elements considered lethal or dangerous for fire protection) (problems/elements, small or large, which must be corrected for the maintenance of normal operation) – See below On a case-by-case basis and approved by the Capital Work Group, Dean of the College, or provost plumbing, heating, ventilation and repair of air conditioning Repair Service clean or specific to a repair/installation program (example.B. science laboratory equipment, kitchen equipment, weight room equipment).